How Does AI Therapy Compare To Human Therapy As a Wellbeing Tool?
The mental health epidemic is a major public health challenge, with an estimated 1 in 8 individuals living with a mental health disorder (Kuhail et al., 2025). This public health issue is exacerbated by the shortage of mental health professionals, particularly in low- and middle-income countries where there are 0.1 psychiatrists for 100,000 individuals (Kuhail et al., 2025). As the need for accessible healthcare grows, technology-based solutions have been considered. Kuhail and his team worked to evaluate mental health professionals’ perceptions of the supportive and empathetic AI chatbot, Pi. Specifically, this study aimed to determine whether humans could distinguish Pi from human therapists in the early phase of psychotherapy. This study included 63 participants, all professionals with psychotherapy backgrounds.


These results are important in their contribution to the wellbeing literature as they demonstrate that Pi can perform early therapeutic tasks, such as active listening and problem exploration, at the level of human therapists. AI may effectively support individuals with their mental health, as evidenced by the fact that therapists both failed to reliably identify which transcripts were human-AI and rated Pi counseling as higher on average. Kuhail et al. explain that these findings can greatly impact mental-health services, especially in contexts where access to mental health professionals is limited. For the target audience of mental-health professionals and individuals seeking support, these results suggest that AI can be used as an accessible tool for reflective dialogue and emotional processing. The study suggests that AI is a useful addition to traditional therapy, offering practical everyday support while remaining separate from more advanced therapeutic work that is conducted by human clinicians.
Author:
Lily Orlando, Chemistry Major, Emory University
Editor:
Mary Yeboah, Emory University
Article Reviewed:
Kuhail, M. A., Alturki, N., Thomas, J., Alkhalifa, A. K., & Alshardan, A. (2025). Human-Human vs Human-AI Therapy: An Empirical Study. International Journal of Human–Computer Interaction, 41(11), 6841–6852. https://doi.org/10.1080/10447318.2024.2385001










